Client Success is our number one priority. We work hard to establish a relationship that drive results for our partners and clients. We win only when clients realize a sustainable value from their digital investment and see the model repeatable. A key part of our approach to success is through our support program called RIGIDcare™. RIGIDcare™ provides an end-to-end support to our clients from diagnostic to value delivery and value sustainment.
Services and Support (RIGIDcare™)
1
Phase I
Implementation
RIGID ROBOTICS project manager is available through the planning phase to support client
RIGID ROBOTICS (and local representative) will typically make 1-2 technicians/engineers available to supervise the installation
Commissioning and Setup services will be provided before solution hand-off to client
24/7 trouble shooting during the implementation and evaluation phases *
2
Phase II
Training
RIGID ROBOTICS offers installation, maintenance and operation training services for mine technicians
Our installation training services are performed by 1-2 technicians/engineers in-person/virtual and include:
Installation training
Calibration and configuration training
Specific solution training
RIGIDportal™ training
We track training of mine staff and issue certificates upon completing a certain level of training on RIGID ROBOTICS modules.
3
Phase III
Continued Support
RIGID ROBOTICS has invested heavily into remote monitoring and maintenance technology
RIGID ROBOTICS uses an online support portal where client opens a support ticket that is immediately received by RIGID ROBOTICS (or local representative) and is acknowledged within a set response time depending on severity level *
